How We Help STILL A WORK IN PROGRESSKIWI-TEK looks at every setback as a setup for a stronger customer comeback. This has helped us remain resilient, and it’s what makes our customers thrive.
KIWI-TEK gives you what you need, when you need it, how you need it. Here are a few key ways we help.
What you need – access to the country’s best coders.
You want the most experienced and knowledgeable coding experts managing your coding, and so do we. KIWI-TEK recruits and retains only the best coders in the country. Our coding management team averages 21 years of HIM experience and more than 11 years with KIWI-TEK. They know how to maximize results for you.
We use only domestic U.S.A. coding professionals, who are highly trained in the latest coding updates and changes. Our managers optimize coder performance while meeting all your service needs—protected by an infrastructure and methodology that is 100% HIPAA compliant.
Each coder must maintain certification through the AAPC or AHIMA. We supply all of the necessary in-service training on coding rules updates and changes for our coders.
Coding On Demand
Our flexible staffing solution provides coding support when you need it.
Not interested in a long contracting or implementation process? No problem. With domestic coders on the bench 24/7, KIWI-TEK can flex up or flex down based on your backlogs, vacation times or other internal needs. Our clients enjoy around-the-clock support from a dedicated team who specializes in professional fee and hospital coding.
When you need to forge ahead – easy implementation.
We are often asked about our onboarding process due to less than stellar experiences our partners have experienced in the past. There’s something to be said for an experienced domestic team that has onboarded coding teams for almost 20 years. It’s knowledge and understanding. Our managers and coding staff make onboarding seamless. By aligning with your organization’s current policies, workflows and procedures, we eliminate any disruption to your revenue cycle and make you the hero.
Unrivaled QA Process
Superior coding quality without constant intervention, exactly how you need it.
All KIWI-TEK coders are required to pass rigorous proficiency exams in each selected specialty prior to being engaged. Our coders are required to maintain 95% accuracy in their work at KIWI-TEK.
Our internal quality assurance program constantly monitors the work that our team does for you and provides monthly reports to you on our performance. KIWI-TEK management and audit teams take full responsibility for the training, education, quality and scheduling of the coding team so that you get the best results possible. Continuous feedback for process and documentation improvement give you immediate responses and prompt action to any requests.